Updated June 2021
The following document sets out the terms and conditions of service for London Gas and Power Limited. We have set out below the principal terms which come into effect once a customer uses the London Gas and Power switching service.
If you have any further questions about these terms and conditions, or anything else, please contact our Customer Services team who will be more than happy to help you further. Our Customer Services team can be contacted on info@london-old.local
These terms and conditions govern the use of the services London Gas and Power provides to customers. It is important that you read these terms and conditions carefully before accepting these terms and conditions. By using the London Gas and Power service/s you signify that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms – DO NOT use our service.
Price Comparison / Switching Service
London Gas and Power provides a price comparison / switching service to UK businesses. To be eligible to use this service you must be;
- A business that is resident in the UK;
- Eighteen years or older (if a sole trader);
- Meet the credit scoring requirements of any supplier (if applicable)
We reserve the right to refuse to provide our services to any customer at our discretion.
If the customer agrees to use our services, London Gas and Power will use its reasonable endeavours to identify, negotiate and secure competitive energy prices. Energy prices are obtained from a panel of energy suppliers using price books provided by suppliers.
The customer agrees to provide London Gas and Power with accurate information to allow accurate quotations to be obtained – including estimated or actual usage of energy, contract end dates and other know factors that may influence prices and quotations.
The provision of a quotation by a supplier via London Gas and Power does not constitute an offer to the customer and offers will each have their own supplier’s terms and obligations attached.
If the customer accepts a quotation and a contract is executed between the customer and the supplier, the contract is binding, and the customer will not be permitted to revoke such an acceptance.
The supplier shall be entitled at any time to refuse to accept a customer’s offer of acceptance at their discretion.
If the customer and supplier wish to enter into a contract, London Gas and Power will provide a switching service (or renewal service) which will include organising the contract between the customer and the energy supplier for the purchase and supply of the energy services.
London Gas and Power will not be responsible for any delays or failures caused by either the customer, the proposed supplier or any existing supplier in relation to effecting either a transfer of supply or renewal of supply.
London Gas and Power makes no guarantees as to either the quality of the service suppliers operates, or the prices obtained at quotation.
Energy prices fluctuate on a daily basis and whilst we attempt to help secure competitive rates to enable switching or renewal, we cannot guarantee any quote is the cheapest.
The customer is reminded that ultimately it is their responsibility to validate the accuracy of any quotations presented.
The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with London Gas and Power The customer agrees that London Gas and Power is not liable in any way for any dealings, contracts or transactions between the customer and the supplier and that any such transactions, contracts, dealings or payment obligations are the customers responsibility and risk.
The customer agrees by using the service that London Gas and Power is an independent energy brokerage and that London Gas and Power is not instructed by the customer to act as their agent or representative.
The customer agrees that London Gas and Power are not responsible for the provision of any supplier services.
Charges
London Gas and Power is remunerated directly by the suppliers and receives a commission for securing and finalising the contract between the customer and the energy supplier. This is usually by way of an uplift that is applied within your unit cost for energy.
The cost of London Gas and Power service is therefore included within the cost of the energy contract that you agree with the supplier.
By way of example, we may secure a price for electricity at 17 pence per KWH and apply a 0.5p uplift. The contracted price we would offer would therefore be 17.5 p. Our commission would be calculated as 0.5 p multiplied by your annual energy consumption and multiplied by the contract term.
Our uplifts depend on the size of contract, length and other factors such as credit risks. Our average uplift is a few percent of your total energy cost and typically in or around 1p.
Because we get paid by suppliers, we only offer prices from those suppliers on our panel. Our panel currently consists of over 90% of the UK business energy suppliers (by customer numbers) so we have a very wide range to price from.
Further information on how much commission we expect to receive on a contract can be found by contacting our customer services team.
Duplicate contract fees
Where the customer enters into a contract with a supplier and uses the London Gas and Power service, this contract must be accepted as legally binding. In the event the customer enters into another contract with another supplier, and the contract facilitated by London Gas and Power fails to proceed to live status, London Gas and Power will receive no fee for its services from a supplier and will have incurred time and loss.
In those circumstances, London Gas and Power reserves the right to charge the customer a one off “failed contract” fee of £150 per meter. This is in addition to any charges the supplier may also attempt to recover for the failed contract. It is important that once you have entered into a contract with a supplier that you honour that contract and do not enter into duplicate contracts with other suppliers.
A “Win Back” is where we introduce you back to your incumbent supplier (renew) after beating another price from another supplier you have agreed to move too. By winning back the contract you are effectively cancelling the contract you have agreed to leave your incumbent supplier and renew again with them.